♡ New Collection launches online Nov 21 - 7PM AEST! ♡

Store Policies

SHIPPING TIMES:

Please allow up to 10 days for your order to arrive. While most of the stock is ready to go and orders are usually sent out in 2-3 days, sometimes this can be a little longer during peak times or occasionally I'll continue to hand-paint after sale. With this in mind, please be patient with this one-woman-two-hands show! Most people understand this about hand-made small batch products and are happy to wait, but if you need something by a certain date, please do email me or add a note to your order and I'll always do my best.

PRE-ORDERS:

Please note that items listed as pre-order will not ship until the pre-order period has finished (please see individual item listings for more details).

CUSTOMS + COLLABS:

I LOVE working with other makers! If you're a shop or designer wanting to work with me on something unique, please do get in touch. 

I also love custom pieces! Although not an option for everyone's budget, if you've got something fabulous in mind that you absolutely need to have, get in touch and let's chat!

REFUNDS/EXCHANGES/DAMAGED OR INCORRECT ITEMS:

I am unable to offer refunds or exchanges for any reason apart from faulty or incorrect items, sorry. Please don't ask for a refund if you change your mind as I won't be able to say yes and I much prefer bringing cheer than bad news! Swaps can sometimes be arranged if the item hasn't shipped yet, but once shipped and received I am unable to exchange.

If something arrives damaged or incorrect, please let me know as soon as possible so we can talk options.

I am unable to refund additional shipping if you choose to check out multiple times, however I'm happy to offer a credit toward your next order if you contact me. If you don't wish to pay multiple shipping, please be sure to check out with all items in one transaction, or contact me for a combined shipping code before shopping :)

PLEASE REMEMBER:

These are hand-made items, so while great care is taken in the creation of each piece, each comes with its own unique quirks. Slight imperfections are all part of shopping hand-made, and these pieces are designed to be loved and embraced with all their little unique details.

Also, please remember there is a real person behind this store, I'm a maker and a wife and a sister and a friend (and many more things too! Yay me!). I'm a nice human and always strive to provide quality work and friendly service, so please be nice to me in return. Things happen, but it's never life-or-death, so if you have any issues at all with your order just drop me an email so we can have a chat. It's super easy to be kind and it's what keeps our little creative community thriving! 

STILL GOT QUESTIONS? OR JUST WANNA SAY HEY? 

Please email helloshibuyamoon@gmail.com